Shipping policy

Shipping Policy

Last updated: October 26, 2026

At NORELI LLC, all products currently sold through noreliguides.com are digital products.

This Shipping Policy explains how our downloadable hobby and craft guides are delivered and what customers should do if they experience a delivery or access problem.

1. Company Information

NORELI LLC
EIN: 98-1983742
8206 Louisiana Blvd NE Ste A 9307
Albuquerque, NM 87113
United States

Email: contact@noreliguides.com
Phone: +1 (505) 602-5678
Website: noreliguides.com

2. Digital Products Only

NORELI LLC sells downloadable digital educational products relating to:

Jigsaw puzzles
Paper crafts
Decorative miniatures
Miniature scenes and dioramas
Small decorative mosaics
Creative hobby projects
Project-planning worksheets
Downloadable PDF ebooks
Related digital educational resources

Unless expressly stated otherwise, all products are digital.

3. No Physical Shipping

Purchasing a NORELI product does not include:

Printed books
Physical puzzles
Paper or card
Craft kits
Scissors
Craft knives
Adhesives
Mosaic pieces
Grout
Miniature materials
Paints
Tools
Other physical supplies

Because our products are digital:

No physical package is shipped.
No postal or courier service is used.
No physical tracking number is provided.
No conventional physical shipping fee normally applies.
No physical delivery timeframe applies.
No physical customs or import process applies.

Any reference to “delivery” means electronic delivery of digital content.

4. Digital Delivery

After successful payment, purchased digital products may be delivered through one or more of the following methods:

A download link displayed after checkout.
An email containing download instructions.
An order-confirmation email.
Customer account access.
A secure digital-delivery page.
Another electronic delivery method used by NORELI LLC.

The exact delivery method may vary depending on the product and the digital-delivery system used.

5. Delivery Time

Digital products are generally made available immediately or shortly after successful payment.

Delivery may occasionally be delayed due to:

Payment verification
Fraud-prevention checks
Email delivery delays
Technical issues
Hosting interruptions
Third-party service outages
Incorrect customer information

6. Customer Email Address

Customers are responsible for providing a valid and accurate email address during checkout.

An incorrect email address may prevent or delay digital delivery.

7. If You Do Not Receive Your Order

If you do not receive access to your purchased digital product, please first:

Check your email inbox.
Check spam or junk folders.
Check promotions or secondary inbox folders.
Confirm that the email address used during checkout was correct.
Review the order-confirmation page for download instructions.

If you still cannot access your product, contact:

contact@noreliguides.com

Please include, where available:

Your full name
Email address used for the purchase
Order number
Product purchased
Purchase date
Brief description of the issue

8. Response Time

We aim to respond to delivery, access, and customer-support enquiries within a maximum of 2 business days, Monday through Friday, excluding public holidays.

Requests received during weekends or public holidays will begin to be processed on the next business day.

9. Technical Delivery Problems

If a technical problem prevents you from accessing a legitimately purchased digital product, we may, where appropriate:

Resend download instructions.
Provide a replacement download link.
Provide a replacement file.
Correct an account-access issue.
Provide reasonable technical assistance.

If a problem on our side prevents delivery and cannot reasonably be resolved, the matter may be handled according to our Refund Policy and applicable law.

10. Download Links

Where secure download links are used, reasonable restrictions may apply.

These may include:

Link expiration
Download limits
Account authentication
Security measures intended to reduce unauthorized redistribution

Legitimate customers experiencing an expired or inaccessible link may contact us for assistance.

11. Device and Software Requirements

Customers are responsible for having:

A compatible computer, tablet, or smartphone.
Suitable PDF-reading software.
Internet access required to download the file.
The ability to open PDF documents.

12. Printing for Personal Use

Where permitted by the applicable product licence, customers may print selected pages for their own personal use, including:

Project worksheets
Puzzle notes
Craft checklists
Miniature-planning sheets
Mosaic-planning pages
Reference pages

Printing permission does not authorize:

Commercial reproduction
Redistribution
Resale
Public uploading
Third-party file sharing

13. Materials and Tools Are Not Included

Purchasing a NORELI digital guide does not include materials or tools required to complete a project.

Customers remain responsible for obtaining any items they choose to use.

14. Puzzle Products Are Not Included

Where a guide relates to jigsaw puzzles, the physical puzzle itself is not included unless expressly stated otherwise.

Customers are responsible for selecting and purchasing any puzzle they wish to use.

15. Paper-Craft Materials

Paper-craft guides may refer to materials such as:

Paper
Card
Adhesives
Scissors
Cutting tools
Decorative materials

These are not included with the digital guide.

16. Miniature-Making Materials

Miniature guides may refer to materials such as:

Cardboard
Paper
Wood
Fabric
Paint
Adhesive
Decorative components

These materials are not included with the digital purchase.

17. Mosaic Materials

Mosaic guides may refer to:

Pre-cut mosaic pieces
Suitable bases
Adhesives
Grout
Finishes
Protective equipment

These products are not included unless expressly stated otherwise.

18. Product Instructions Take Priority

Customers should follow the manufacturer instructions supplied with any:

Adhesive
Paint
Grout
Cutting tool
Finish
Craft material
Protective product

Where a manufacturer's instructions conflict with general information in a NORELI guide, the product-specific instructions should take priority.

19. Material Compatibility

Different materials may require different:

Adhesives
Drying times
Curing times
Surface preparation
Ventilation
Protective equipment

Customers remain responsible for checking compatibility before use.

20. No Guaranteed Project Result

Successful digital delivery does not guarantee:

Completion within a particular time.
Exact reproduction of an example image.
Professional-quality results.
Perfect material compatibility.
A particular finish.
Commercially suitable results.

These matters are separate from whether the purchased digital product has been successfully delivered.

21. Illustrative Images

Images shown on the website or within promotional material may be illustrative.

Unless expressly stated otherwise, they should not be interpreted as:

Included physical products
Exact downloadable templates
Guaranteed project outcomes
Customer results

22. Adult Audience

NORELI guides are designed primarily for adult hobbyists.

Where projects involve sharp tools, adhesives, small components, or other materials that may require care, appropriate adult supervision and manufacturer instructions should be followed.

23. Payment Verification

Digital access may be delayed until payment has been successfully authorized or confirmed.

Banks, card issuers, payment processors, or financial institutions may occasionally delay payment confirmation.

NORELI LLC is not responsible for delays caused solely by third-party payment providers.

24. Fraud Prevention

Certain transactions may be reviewed for security or fraud-prevention purposes.

Access may be temporarily delayed where there is a reasonable concern involving:

Unauthorized payment
Suspected fraud
Incorrect billing information
Unusual transaction activity
Payment verification

25. International Digital Delivery

Our digital products may be available to customers in different locations, subject to applicable restrictions.

Because products are delivered electronically, traditional international physical shipping charges do not apply.

26. Customs and Import Charges

Because NORELI products are digital, there are generally no:

Physical customs charges
Courier charges
Postal charges
Physical import duties
International physical shipping fees

Applicable taxes on digital products may still be calculated where required.

27. Incorrect Digital Product

If you receive a digital product different from the one purchased, please contact us.

After verifying the order, we will normally provide access to the correct product.

28. Unauthorized Sharing

Purchased digital files and download links are intended for the purchasing customer.

Customers may not:

Share download links publicly.
Redistribute purchased ebooks.
Resell digital files.
Upload files to file-sharing services.
Provide unauthorized copies to third parties.

Further restrictions are described in our Terms of Service.

29. Third-Party Products and Services

Problems involving third-party:

Craft materials
Puzzle products
Adhesives
Cutting tools
Mosaic materials
Miniature supplies
Retailers

do not constitute a failure to deliver a NORELI digital product.

30. Changes to Digital Delivery

NORELI LLC may change the systems used to deliver digital products, including:

Download providers
Email-delivery systems
Customer account systems
File-hosting providers
Access methods

Any changes will be intended to maintain reasonable access to legitimately purchased products.

31. Future Physical Products

This Shipping Policy currently applies to digital products.

If NORELI LLC begins selling physical products in the future, separate shipping costs, tracking information, delivery times, and return conditions may apply.

32. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our products, digital-delivery systems, website functionality, business practices, or applicable requirements.

The current version will display its latest revision date.