Contact information

Contact Information

Last updated: October 26, 2026

If you have questions about NORELI, your order, digital products, payments, refunds, downloads, access issues, or our website, you can contact NORELI LLC using the information below.

Customer Support

For enquiries regarding:

Orders
Digital-product access
Download issues
Payment questions
Refund requests
Technical problems
Product information
General customer support

please contact:

contact@noreliguides.com

Response Time

We aim to respond to customer enquiries within a maximum of 2 business days, Monday through Friday, excluding public holidays.

Messages received during weekends or public holidays will begin to be processed on the next business day.

Information to Include

To help us assist you efficiently, please include, where applicable:

Your full name
Email address used during checkout
Order number
Product purchased
Brief description of your question or problem

For technical issues, screenshots or other relevant information may also help us investigate the matter.

NORELI Products

NORELI creates and sells digital educational resources for adult hobbyists, including guides relating to:

Jigsaw puzzles
Paper crafts
Miniature scenes
Decorative miniatures
Small mosaics
Creative planning
Hobby organisation
Digital PDF guides

Unless expressly stated otherwise, these products are digital.

No Physical Products

NORELI digital products do not include:

Printed books
Physical puzzles
Craft kits
Paper
Tools
Adhesives
Mosaic pieces
Miniature materials
Paint
Other physical supplies

Any physical-looking book or project images are used to represent digital content unless expressly stated otherwise.

Puzzle Questions

Our puzzle guides provide general educational information concerning:

Workspace setup
Sorting pieces
Organising sections
Storing unfinished puzzles
Recording progress

NORELI does not manufacture or supply the physical puzzles customers choose to use.

Paper-Craft Questions

Paper-craft projects may involve cutting tools and adhesives.

Customers should follow appropriate safety precautions and the instructions supplied by the manufacturer of each tool or material.

Miniature Project Questions

NORELI miniature content focuses on decorative models and scenes.

It does not provide professional electrical, structural, or construction services.

Mosaic Project Questions

NORELI mosaic guides focus primarily on small decorative projects.

They should not automatically be treated as professional instruction for:

Floors
Bathrooms
Wet areas
Exterior installations
Structural work
Food-contact surfaces

Materials and Product Compatibility

Customers remain responsible for checking whether:

Adhesives
Paints
Bases
Finishes
Grouts
Other materials

are suitable for the intended project.

Questions regarding the technical specifications of a third-party product should generally be directed to that product's manufacturer.

Customer Projects

You are not required to submit photographs of your projects to receive general customer support.

If you voluntarily submit original project photographs or designs, you retain ownership of your own work.

Any separate promotional use would require appropriate authorization.

Project Images and Privacy

If you send project photographs, please avoid including unnecessary:

Home addresses
Private documents
Payment information
Precise location information
Identifiable third parties
Other sensitive personal information

Personal information submitted to us will be handled in accordance with our Privacy Policy.

Intellectual Property Questions

For questions concerning:

Digital-product usage
Reproduction
Redistribution
Commercial use
Licensing
Copyright

please contact:

contact@noreliguides.com

Unless expressly stated otherwise, NORELI digital products are supplied for personal educational and creative use.

Business and Legal Enquiries

For business enquiries, legal correspondence, or other formal communications:

NORELI LLC
8206 Louisiana Blvd NE Ste A 9307
Albuquerque, NM 87113
United States

Email: contact@noreliguides.com
Phone: +1 (505) 602-5678

Privacy

Any personal information submitted when contacting us will be handled in accordance with our Privacy Policy.