Privacy policy

Privacy Policy

Last updated: October 26, 2026

At NORELI LLC, we respect your privacy and are committed to handling personal information responsibly.

This Privacy Policy explains what information we may collect when you visit noreliguides.com, purchase our digital products, contact us, or otherwise interact with our services.

1. Company Information

NORELI LLC
EIN: 98-1983742
8206 Louisiana Blvd NE Ste A 9307
Albuquerque, NM 87113
United States

Email: contact@noreliguides.com
Phone: +1 (505) 602-5678
Website: noreliguides.com

2. Information We May Collect

Depending on how you interact with our website, we may collect:

Full name
Email address
Billing address
Phone number
Order information
Products purchased
Payment status
Customer-support communications
Account information where applicable
Marketing preferences
Information voluntarily submitted through forms

3. Payment Information

Payments may be processed by third-party payment providers.

NORELI LLC does not generally receive or store complete payment-card numbers or card security codes.

We may receive limited payment-related information including:

Transaction identifiers
Payment status
Payment method type
Billing information
Limited card information
Refund information

4. Information Collected Automatically

When you use our website, certain information may be collected automatically through cookies, analytics tools, pixels, log files, and similar technologies.

This information may include:

IP address
Browser type
Device type
Operating system
Approximate geographic location
Pages visited
Products viewed
Links clicked
Shopping-cart activity
Checkout activity
Referring website
Date and time of visits
Technical identifiers

5. How We Use Personal Information

We may use personal information to:

Process purchases
Deliver digital products
Send download instructions
Confirm transactions
Process refunds
Respond to customer enquiries
Provide technical support
Detect and prevent fraud
Maintain website security
Improve our products
Analyze website performance
Understand customer interactions
Send transactional communications
Send marketing communications where permitted
Maintain accounting and business records
Comply with applicable legal obligations
Enforce our policies

6. Transactional Communications

We may send communications relating to:

Order confirmations
Payments
Digital delivery
Download links
Refunds
Customer support
Important information concerning a purchase

These communications are separate from promotional marketing communications.

7. Marketing Communications

Where permitted, we may send information regarding:

New hobby guides
Craft resources
Puzzle resources
Paper-craft projects
Miniature-making resources
Mosaic projects
Offers and promotions
Company news

You may unsubscribe from promotional communications using the unsubscribe option included in the relevant message.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies for:

Website functionality
Shopping-cart operation
Checkout
Security
Remembering preferences
Analytics
Advertising measurement
Fraud prevention
Website optimization

Where required, customers may be given options to accept, reject, or manage certain cookies.

9. Sharing Personal Information

We may share personal information where reasonably necessary with:

Ecommerce platform providers
Payment processors
Hosting providers
Digital-delivery providers
Email providers
Analytics providers
Advertising providers
Fraud-prevention providers
Customer-support providers
Accounting professionals
Legal advisers
Authorities where legally required

10. Sale or Sharing of Personal Information

NORELI LLC does not sell customers' personal information in exchange for direct monetary payment.

Certain analytics or advertising activities may nevertheless fall within broader legal definitions of sale, sharing, or similar disclosure.

Where applicable, required privacy choices will be respected.

11. Customer Support Information

If you contact us, we may collect:

Name
Email address
Order information
Description of the issue
Screenshots
Other information voluntarily provided

Please avoid submitting unnecessary sensitive personal information.

12. Customer Project Images

Customers are not required to send photographs of completed or unfinished hobby projects to purchase or use our digital guides.

If you voluntarily submit project photographs to customer support, they may be used as reasonably necessary to understand your enquiry.

13. Customer-Created Content

Customers retain ownership of their own original:

Craft projects
Photographs
Project notes
Creative designs
Miniature layouts
Mosaic arrangements
Paper-craft designs

Providing such content for customer support does not transfer ownership to NORELI LLC.

Any separate promotional use would require appropriate authorization.

14. Photograph Metadata

Digital photographs may contain metadata such as:

Date
Device information
Location data

Customers should consider removing unnecessary metadata before submitting images.

15. Images of Other People

If you submit photographs containing identifiable people, you are responsible for ensuring that you have an appropriate basis to share those images.

Please avoid submitting unnecessary third-party personal information.

16. Home and Workspace Images

Craft photographs may reveal:

Home interiors
Personal belongings
Addresses
Documents
Location information

Customers should consider what is visible before submitting images.

17. Business Transfers

Personal information may be transferred as part of a merger, acquisition, restructuring, financing transaction, sale of assets, or similar business transaction.

18. Legal Disclosures

We may disclose personal information where reasonably necessary to:

Comply with applicable law
Respond to lawful requests
Prevent fraud
Investigate unauthorized transactions
Protect our website
Protect customers
Enforce our agreements
Protect legal rights, property, or safety

19. Data Retention

We retain personal information only for as long as reasonably necessary for purposes including:

Order management
Customer support
Accounting
Fraud prevention
Security
Legal compliance
Dispute resolution

When information is no longer required, it may be deleted, anonymized, or securely disposed of.

20. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no internet transmission or electronic-storage system can be guaranteed to be completely secure.

21. International Processing

Our website and service providers may operate from different locations.

Personal information may therefore be processed or stored outside the location where a customer lives.

Where required, appropriate safeguards will be used.

22. Your Privacy Rights

Depending on applicable law, you may have rights including:

Access to personal information
Correction of inaccurate information
Deletion of certain information
Restriction of certain processing
Objection to certain processing
Withdrawal of consent
Marketing opt-out
Data portability
Information regarding certain disclosures
Certain advertising or tracking choices

23. Privacy Requests

Privacy-related requests may be submitted to:

contact@noreliguides.com

We may need to verify your identity before completing certain requests.

24. Third-Party Links and Services

Our website or digital guides may refer to:

Craft-material suppliers
Puzzle manufacturers
Tool manufacturers
Adhesive manufacturers
Art and craft retailers
Other third-party resources

Those third parties operate under their own privacy policies.

NORELI LLC does not control how independent third parties process information provided directly to them.

25. Children's Privacy

Our store and digital products are primarily intended for adults and customers legally capable of making purchases.

Our creative guides are not presented as unsupervised children's activity books.

We do not knowingly seek to collect personal information from children who are not legally permitted to provide such information independently.

26. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, products, technologies, business practices, or applicable requirements.

The current version will display its latest revision date.