Refund policy

Refund Policy

Last updated: October 26, 2026

At NORELI LLC, we are committed to providing a clear, fair, and reliable purchasing experience.

NORELI sells downloadable digital educational guides for adults interested in creative hobbies at home, including jigsaw puzzles, paper crafts, decorative miniatures, and small mosaic projects.

Because our products are digital and delivered electronically, different refund conditions apply compared with physical products.

1. Company Information

NORELI LLC
EIN: 98-1983742
8206 Louisiana Blvd NE Ste A 9307
Albuquerque, NM 87113
United States

Email: contact@noreliguides.com
Phone: +1 (505) 602-5678
Website: noreliguides.com

2. Products Covered

This Refund Policy applies to digital products sold through noreliguides.com, including:

Jigsaw-puzzle guides
Paper-craft guides
Miniature-making guides
Decorative mosaic guides
Creative worksheets
Hobby-planning resources
Project notes
Downloadable PDF ebooks
Digital collections and related educational content

Unless expressly stated otherwise, all products are digital.

No printed books, puzzles, paper kits, mosaic pieces, adhesives, tools, miniature materials, craft equipment, or other physical products are included.

3. Digital Products

Digital products may be made available immediately or shortly after successful payment.

Once a digital product has been delivered, accessed, or downloaded, purchases are generally considered final except where:

This Refund Policy provides otherwise.
A technical delivery problem occurs.
The wrong product is supplied.
A duplicate or incorrect charge occurs.
A transaction was unauthorized.
Applicable law requires a refund, cancellation, replacement, or other remedy.

Nothing in this Policy excludes, restricts, or limits mandatory consumer rights that cannot legally be excluded.

4. Withdrawal or Cancellation Rights

Depending on the law applicable to a customer's purchase, certain withdrawal or cancellation rights may apply to digital content.

Where permitted by applicable law, those rights may cease once digital delivery begins if the customer has expressly requested or consented to immediate access and acknowledged that beginning delivery may affect or end an applicable withdrawal right.

Mandatory consumer rights will always be respected.

5. When a Refund May Be Available

You may contact us to request a refund or review if:

You were charged more than once for the same purchase.
You received a digital product different from the one ordered.
The supplied file is corrupted or cannot be opened.
A download or access link does not work.
You did not receive access after successful payment.
A technical problem on our side prevents access.
You were charged an incorrect amount.
A transaction was made without your authorization.
You purchased the wrong guide and have not yet accessed or downloaded it.
A refund or other remedy is required under applicable law.

Where appropriate, we may first attempt to resolve a technical issue by providing:

A replacement download link.
A replacement file.
Corrected access.
Reasonable technical assistance.

6. Change-of-Mind Refunds

Except where applicable law provides otherwise, we generally do not provide refunds when:

You simply change your mind after purchase.
You no longer want or need the guide.
You have already accessed or downloaded the digital content.
You expected a printed book or physical craft kit.
You expected physical puzzles, paper, tools, tiles, miniature materials, or other supplies.
You do not personally like the writing style, projects, examples, or educational approach.
A hobby project takes longer than expected.
Your finished craft does not look identical to an example or illustrative image.
You decide not to complete a project.

Nothing in this section limits mandatory consumer rights.

7. Technical Problems

If you experience difficulty downloading, accessing, or opening your digital product, please contact:

contact@noreliguides.com

Where appropriate, we may:

Resend download instructions.
Provide a new download link.
Provide a replacement file.
Correct an account-access issue.
Provide reasonable technical assistance.

If a technical problem on our side prevents delivery and cannot reasonably be resolved, a refund may be issued where appropriate.

8. Reporting a Problem

We recommend contacting us within 14 days of purchase if you experience a delivery, access, payment, or technical issue.

This 14-day period is a recommended customer-service reporting period only.

It is not our response time and does not reduce, replace, or limit any longer mandatory consumer right that may apply.

9. How to Request a Refund or Review

Please contact:

contact@noreliguides.com

Where available, include:

Your full name
Email address used for purchase
Order number
Product purchased
Purchase date
Description of the issue
Relevant screenshots or supporting information

10. Response Time

We aim to review and respond to refund requests and customer-service enquiries within a maximum of 2 business days, Monday through Friday, excluding public holidays.

Requests received during weekends or public holidays will begin to be processed on the next business day.

11. Duplicate Charges

If you believe you were charged more than once for the same purchase, please contact us.

Once verified, an unintended duplicate charge will normally be refunded to the original payment method.

12. Incorrect Digital Products

If you receive a digital product different from the one purchased, please contact us.

We will normally provide access to the correct product after verifying your order.

If we cannot provide the purchased product, an appropriate refund or other remedy may be offered.

13. Approved Refunds

Approved refunds will generally be issued to the original payment method.

Once NORELI LLC submits a refund, the time required for funds to appear may depend on the customer's bank, card issuer, payment provider, or financial institution.

Third-party processing times are outside our direct control.

14. Educational Purpose

NORELI products provide general educational and creative guidance for adult hobbyists.

They do not constitute:

Professional craft certification
Professional building instruction
Structural construction training
Electrical training
Professional tiling instruction
Occupational safety certification
Guaranteed project outcomes

15. Jigsaw Puzzle Guidance

NORELI may provide general ideas concerning:

Workspace setup
Piece sorting
Organising sections
Storing unfinished puzzles
Recording progress

NORELI does not guarantee completion within a particular time.

16. Paper Crafts

Paper-craft projects may involve tools and materials such as:

Scissors
Craft knives
Adhesives
Cutting mats
Paper and card

Customers remain responsible for using tools safely and following manufacturer instructions.

17. Decorative Miniatures

NORELI miniature projects focus on decorative scenes and models.

They are not intended as instructions for:

Structural construction
Electrical installation
Functional children's toys
Load-bearing structures

18. Mosaic Projects

NORELI mosaic content focuses on small decorative projects.

It is not intended as professional instruction for:

Floors
Bathrooms
Wet areas
Structural installations
Outdoor construction
Food-contact surfaces

unless a specific product expressly states otherwise.

19. Materials and Adhesives

Customers are responsible for checking the instructions and suitability of materials they independently purchase.

Different:

Papers
Adhesives
Bases
Paints
Grouts
Finishes
Decorative pieces

may require different application, ventilation, drying, curing, or safety procedures.

20. Project Results

NORELI does not guarantee:

Identical results to photographs.
A particular level of craftsmanship.
Completion within a fixed time.
Perfect alignment or finish.
Compatibility between every material.
Professional-quality results.

Individual results depend on materials, tools, experience, technique, and personal creative decisions.

21. Illustrative Images

Some visual material used on our website or in promotional content may be illustrative.

Images should not automatically be interpreted as:

Exact downloadable patterns.
Guaranteed outcomes.
Included physical objects.
Customer results.
Evidence that a particular craft outcome can always be reproduced exactly.

22. Third-Party Products

NORELI LLC does not manufacture the third-party materials or tools customers may choose to use.

We cannot guarantee their:

Quality
Compatibility
Availability
Safety
Pricing
Performance

23. Adult Audience

NORELI guides are designed primarily for adult beginners and returning hobbyists.

They are not presented as unsupervised children's activity products.

24. Fraud and Abuse

NORELI LLC may refuse a refund request where there is reasonable evidence of:

Fraud
False information
Intentional abuse of this Policy
Unauthorized redistribution
Repeated misuse of refund requests
Attempts to obtain digital content without legitimate payment

Each request will be considered individually and subject to applicable law.

25. Mandatory Consumer Rights

Nothing in this Refund Policy excludes, restricts, waives, or limits any consumer right or legal remedy that cannot lawfully be excluded.

26. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes to our products, services, digital-delivery systems, business practices, or applicable requirements.

The current version will display its latest revision date.